FREQUENTLY ASKED QUESTIONS

Learn More About Our Boutique Hotel in Seattle

To assist with planning your visit to Hotel Sorrento, please find answers to the most frequently asked questions about our hotel below. If you require further information or assistance, contact us today.

How many rooms are there at the hotel?

34 guest rooms and 42 suites.

 

Is there parking at the hotel?

Hotel Sorrento offers valet parking services for guests. The overnight valet parking fee is $60, plus taxes.

 

Does Hotel Sorrento offer ADA-compliant rooms?

Yes, Hotel Sorrento offers ADA-compliant guest rooms, which are accessible for guests with disabilities.

ADA Features:

  • Approximately 250 Square Feet
  • Queen Bed
  • Grab bars
  • Low profile shower
  • Wheelchair accessible doors & pathways
  • Portable shower bench
  • Portable hearing assistance device

 

Do you provide dry cleaning and laundry?

Yes, Hotel Sorrento provides valet dry cleaning services and daily housekeeping for guests​ 

 

Do you provide concierge services?

Yes. A full-time guest services staff is available to assist with reservations, dining, sightseeing, tickets, etc.

 

What are the check-in and check-out times?

Check-in time is 4:00 PM, and check-out time is 12:00 PM

 

What is the smoking policy at Hotel Sorrento?

Hotel Sorrento is a non-smoking facility. Guests smoking within the hotel property will be charged a $500 smoking fee.

 

Is Hotel Sorrento pet-friendly?

Yes, Hotel Sorrento is pet friendly. Dogs under 80lbs are welcome for a fee of $25 plus taxes. Maximum 2 pets per room.

 

What is the cancellation policy?

Reservations must be canceled 48 hours prior to the arrival date by 4 PM PST to avoid a penalty of one night's room rate and tax.

 

Are there any additional fees at the hotel?

Yes, there is a facility fee of $25 per room per night.

 

What dining options are available at Hotel Sorrento?

Hotel Sorrento offers exquisite dining at its in-house restaurant, STELLA, where the vibrant flavors of coastal Italy are brought to Seattle. Enjoy a dining experience focused on fresh, seasonal ingredients, with meals available for brunch, lunch, and dinner. The luxurious Fireside Room provides a chic setting with a baby grand piano and Wi-Fi..

Learn more about dining at Hotel Sorrento

 

Does Hotel Sorrento offer airport transportation?

Yes, transportation to Boeing Field (BFI), Seattle-Tacoma International Airport (SEA), and Snohomish County Airport Paine (PAE) is available at a charge. Taxi services are also available

 

What are the hotel's facilities and services?

Facilities include air conditioning, a cocktail lounge, concierge service, 24/7 fitness center, daily housekeeping, valet parking, a photocopy center, valet dry cleaning, and more. The hotel also provides business services such as computer access, photocopying, and printing​